Cancellation & Refunds

We would rather you stopped paying than stayed unhappy. This page says exactly how.

Try it before you pay

Every account gets 7 days free, with no card required. Please use the trial to decide — that is what it is for.

Cancelling

Every plan renews automatically, on a mandate you accept at checkout. When you choose a plan you explicitly authorise a recurring debit (UPI Autopay, or a card / net-banking e-mandate, through Razorpay) for the plan amount, once per term — every month, every 6 months or every year — before the payment screen opens. We do not store your card; the mandate is held by Razorpay and your bank. As required by the RBI's e-mandate rules, Razorpay notifies you of the amount and date before each charge.

An Early bird lifetime purchase is different: it is one payment, not a mandate, and nothing renews. The annual maintenance charge that applies from the second year is billed once a year and we write to you before it is due — it is never taken by auto-debit. A lifetime purchase has the same 7-day change-of-mind window as the annual plan below; after that it is not refunded.

To stop any plan renewing, cancel it in the app — one tap. Plan screen → “Auto-debit band karein”. That stops the next charge. No cancellation fee, no notice period, no form to fill in, and nobody you have to persuade.
Your access continues until the end of the month or period you have already paid for. We do not cut off time you paid for. When that period ends, the account stops until you pay again — your data is not deleted.
If a renewal charge fails (for example, the mandate was revoked at your bank), the plan simply runs to the end of the paid term and then stops. Nothing is charged retrospectively.
If you would rather tell us you are going, or you want your account closed and your data removed, write to support@uttos.in. That is a request we act on, not a condition of stopping.

Refunds

It depends on which plan you are on, so both are spelt out here.

Annual plan — 7 days to change your mind. Ask within 7 days of your first annual payment and we refund it in full, for any reason, as long as the account has not been used beyond what the free trial allows. Write to support@uttos.in from your registered email or mobile. After 7 days an annual term is not refunded and is not pro-rated — you keep access for the full year you paid for.
Monthly plan — not refunded. The month you have paid for is yours to use; cancel the auto-debit any time in the app and you simply are not charged again. Please use the 7-day free trial to decide, which is what it is for.

Two things override all of the above, on either plan:

If the Service was materially broken and we could not fix it for you, we refund the affected period regardless of plan or how long ago it was charged. Tell us what happened.
Duplicate or incorrect charges are refunded in full, always.

Nothing here takes away any right you have under the Consumer Protection Act, 2019.

How a refund reaches you

Refunds are made to the original payment method through Razorpay. Once we approve it, it typically reaches your account in 5–7 working days, depending on your bank. We will confirm by email when it is issued.

Your data after you leave

Export it from inside the app before you go — you can do that at any time. If you have already lost access, write to us and we will send you an export.

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